Aliceville Manor News

Awarded Alabama's Best Practice 2019

Awarded Alabama's Best Practice 2019

Alabama Nursing Home Association

The presenters were chosen by a panel of health care experts that evaluated nominations based on 11 criteria. The criteria include the feasibility of applying the best practice to other nursing homes, improving resident quality of life and using a multi-disciplinary approach to address quality of care.

"I commend these nursing homes for using their creativity and knowledge to improve the lives of their residents," said Pam Penland, Director of Alabama's Best Practices. "All nursing homes benefit when one nursing home is willing to it success story. Based on the list of presenters, I believe this will be one of the best events in our more than 20-year history."

Employees of the eight skilled nursing care centers will develop interactive presentations and skits to teach the best practices to an expected audience of more than 350 people.

28 Alabama Nursing Homes Earn National Customer,

Twenty-eight Alabama Nursing Home Association member centers received the 2018 Excellence in Action Award from NRC Health. The award recognizes organizations that achieve the highest overall resident or employee satisfaction scores in the NRC Health database-the largest source of long-term care and senior living satisfaction metrics in the nation.

The winners are:
Customer and Workforce Satisfaction Excellence in Action Awards Winners:

Workforce Satisfaction Excellence in Action Award Winners:Customer Satisfaction Excellence in Action Award Winners:
"It's NRC Health's great pride to partner with organizations that show such a strong commitment to service," said Helen Hrdy, Senior Vice President, Customer Success. "Their sense of mission, and their ability to realize a compassionate vision of care, has elevated them to peak performance in the long-term care and senior living industry. They couldn't be more deserving of this award, and we're thrilled to commend and congratulate them."

To qualify for the award, nursing homes must have conducted a customer and/or workforce satisfaction survey in 2017. Winners must also have received a minimum of 10 responses (achieving a response rate of at least 30 percent), and must have ranked within the top 10% of positive responses to one of two questions: "What is your recommendation of this facility to others?" or "What is your recommendation of this facility as a place to work?"

Click here to download the 2018 Excellence in Action Award fact sheet.
About NRC Health

NRC Health post-acute customer experience solutions help improve quality in all long-term care and short-term stay settings, including skilled nursing homes, assisted living communities, independent living communities, and continuing care retirement communities. NRC Health is headquartered in Lincoln, Nebraska. For more information, visit

Aliceville Manor Was Recently Recognized As One Of The Best In The State By US News and World Report

A newly-released rating published by US News and World Report has tapped Aliceville Manor Nursing Home as one of the best nursing homes in Alabama. The publication used data from the Centers for Medicare and Medicaid Service's (CMS) Nursing Home Compare website, where nursing homes are rated "poor" to "top-performing" on a scale of 1 to 5. In our state, 44 facilities made the list of "top-performing" and had an overall rating of 4.5 or better. The data used to rate the facilities was gathered over the past twelve months and emphasis was placed on quality of care received by the residents of the facilities. To qualify for the US News rating a nursing home had to provide physical therapy to a significant number of residents. Ashley McGee, the facility's administrator, was quoted as saying, "It is an honor to be recognized as one of the top 44 nursing homes in the state of Alabama. Our staff work very hard everyday to provide the highest quality of care to our residents. At Aliceville Manor Nursing Home, we are privileged to care for the citizens in our community and surrounding areas."

44 Alabama Nursing Homes Rated As Best In State: U.S. News

Staff Members Receive Special Training to Care for People Diagnosed with Alzheimer's, Dementia

Staff Members Receive Special Training to Care for People Diagnosed with Alzheimer's, Dementia

It often begins as simply as forgetting where you left your car keys. Over time, Alzheimer's or dementia progresses until an individual can no longer care for themselves.

With an aging population, there's a growing need for specialized care for people diagnosed with Alzheimer's and dementia. The Alzheimer's Association estimates 5.5 million Americans are living with the disease. Even more staggering, they require an estimated 18.2 billion caregiver hours each year.

To meet the needs of those in the advanced stages of the disease, nursing homes across Alabama have special units with staff members uniquely trained to meet the needs of Alzheimer's and dementia patients. As part of Alzheimer's and Dementia Staff Education Week, we're highlighting the system Aliceville Manor Nursing Home uses to educate its staff.

Aliceville Manor Nursing Home didn't have to look far for staff training when it opened an Alzheimer's and dementia care unit, Countryside Garden Memory Care Unit, in 2016. Pickens County native Vicky Noland Fitch is a Certified Dementia Practitioner and Social Worker. She instructs all the dementia care staff on the GRACE system.

Vicky Noland Fitch

"When I think of the meaning of GRACE, I define it as an elegant way of existing in the world. Smooth, stylish, sophisticated," said Fitch. "As I was thinking of a way to capture the essence of my caregiving style, that is what I aimed for. GRACE, a sophisticated, but simple, way of interacting with people with dementia. I think all caregiving, in essence, is simple. Treat the person for whom you are providing care to with love, respect and honor for the person they are; not the disease they have. While meeting their needs to the best of your ability."

Employees of nursing homes with memory care services complete the DETA Care 12-part educational series and testing. In addition, Certified Nursing Assistants preparing to work in Aliceville Manor's Countryside Garden study Fitch's Behavior Management System GRACE: gather details, reminisce, assess, calm, and excite.

"This is layered on-top of basic education of dementia and the 12-part discs. Everyone who comes in the nursing home gets trained on dementia basics. If you work on the unit specifically you must complete the additional training," said Fitch.

Gathering information, the "G" in Fitch's GRACE system, is the key to be a successful staff member working in a memory care specific unit. This gives certified nursing assistants the information necessary to interact with residents living with the disease.

"We train around this information," Fitch said. "Gathering important details is critical because you need to know them to be able to provide an individualized plan of care."

The beneficial information is obtained through a special "Life History of..." document. During the training process, the new CNAs learn to evaluate an individual's life with one-another. Once this packet is complete, Fitch creates a scenario. Each portraying a resident who might be physically and emotionally uncontrollable. Using both specific and detailed information, they can interrupt the behavioral loop.

"It works," CNA and Memory Care Activity Director Lesley Owens said. "The residents sit down and talk with you. It is one of the tools I always use to help calm them down. And they enjoy talking about themselves."

This first step of training teaches CNAs how to react during a behavioral outbreak situation with grace and without the need of medication.

"We do it because we do not want to use psychotropic drugs. We want to use behavioral management interventions," Fitch said. "Often, a person with dementia is not very 'sick' per say. They need more social and behavioral support than physical at times. Yes, they have function loss such as forgetting how to bathe, and that requires physical support. But overall, our CNAs are trained to provide mental well-being, socialization, behavior management and routine structure."

Overlaying the GRACE system with DETA Care training is an additional step and requires more time. However, the benefits to the residents and staff are worth it as Aliceville Manor strives to provide a much-needed service in a rural area.

"Vicky is a wonderful teacher and has a huge heart and passion for educating others and assisting facilities to care for residents with dementia," RN, LNHA and Aliceville Manor Nursing Home Administrator Ashley McGee said. "She has been instrumental in the success and care of our residents on the unit."

Editor's Note: Alden Kizer is Marketing Director of Aliceville Manor Nursing Home and a graduate of the University of Alabama.